Lutro Support

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Frequently Asked Questions

How do I restore my previous purchases?

Open the Lutro app, go to Settings (the gear icon), and tap 'Restore Purchases'. Your active subscriptions or lifetime unlocks will be restored automatically based on your Apple Account receipt.

How do I cancel my subscription?

Subscriptions are managed directly by Apple. To cancel, open your iPhone's Settings app, tap your name at the top, tap 'Subscriptions', select Lutro, and tap 'Cancel Subscription'. You can also tap 'Manage Subscription' in Lutro Settings.

Where are my photos stored?

Lutro values your privacy. All your source photos remain strictly on your device and are processed locally. We do not upload your original full-resolution photos to any server. If you choose to submit a look to Exhibition, only a downsampled preview (up to 2048px) and its edit recipe are uploaded for public community display.

Can I use Lutro on my iPad?

Yes! Lutro is a universal app, meaning your download and any subscriptions or lifetime unlocks you purchase will work across both your iPhone and iPad.

Still need help?

If you couldn't find the answer you were looking for, reach out to our support team and we'll get back to you as soon as possible.

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